4th & Reckless

In light of the most recent developments and announcements from government, we want to reassure you that it is business as usual here at 4th & Reckless.

We are receiving regular updates from our delivery partners in which there are currently no expected delays of service. This means dispatches will be running as normal including UK next day delivery with no worries.

We have always adhered to the highest health and safety standards and we're continuing to do everything we can to protect both our customers and our all important teams from around the world.

We hope you appreciate that this is a global issue which is rapidly evolving. We will keep you updated with any future developments.

If you fancy a chat, have a query or need a little boost of positivity, you are very welcome to get in touch with our Customer Support Team or via our social media channels.

Stay safe,
4th & Reckless x

Please note, we have extended our returns policy to 60 days for UK and International orders made from Monday 16th March 2020.

Be aware this is subject to change depending on the situation, but we will update all our customer's immediately if any changes have been made.

We want to thank you for your continued patience and cooperation during this uncertain time.

We’re super quick at processing orders to make sure you receive them as soon as possible.

You can amend your order as much as you like before you click “Confirm & Pay”. However after this point, you will be unable to make any amendments to your order.

If your order arrives and your still no longer wanting it, you can simply pop this back out to us upon reading our Returns Policy.

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

Mistakes can happen sometimes, so it’s our job to sort this as quickly as possible. If you have received an item in your order that you didn’t purchase, please pop this back out to us and write on the returns invoice which item you were expecting.

If you could also kindly contact a member of our team explaining the situation, they will be happy to help.

Our parcels are checked thoroughly before we dispatch them so this is unlikely to happen however, mistakes can be made. It’s important you get in touch as soon as possible if you have something missing from your order.

If the item you are missing is still in stock, we will be happy to post this out to you immediately. If the item is no longer in stock, we will refund this back to you.

After you place an order with 4th & Reckless, you will receive a confirmation email which will contain tracking information. You can track your order here or get in touch with a member of our Customer Support Team who will be happy to check this for you.

Please note, on some occasions it could take up until 9pm for the courier to deliver your package.

We offer the below delivery options:

UK Standard Delivery

Cost: £3.99 or FREE on orders over £35
Time: 3-5 working days
Hours: 7am – 9pm (excludes Weekends, Bank Holidays & Public Holidays)

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UK Next Day delivery

Cost: £5.99 or FREE on orders over £80
Time: Next day delivery (Cut Of Time: order before 2pm)
Hours: 7am - 9pm (excludes Weekends, Bank Holidays & Public Holidays)

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International delivery

Cost: £15.00 or FREE on orders over £100
Time: 3-11 working days
Hours: 7am - 9pm (excludes Weekends, Bank Holidays & Public Holidays)

For further details click here or if you have any queries about delivery please Contact Us.

For guaranteed next day delivery, orders will need to be placed before 10pm Monday to Friday. This excludes Weekends, Bank Holidays & Public Holidays. If you place an order over the cut-off time, you will receive this the following day instead.

If you order before 10pm Friday night, you will receive the order on Saturday between 7am-9pm.

Next Day Delivery is £5.99 and is free for orders over £80.

For more information on how our deliveries work, please check our Delivery & Returns page.

We understand you or another member of your household are not always there to sign for your parcel. Therefore, your package can be left in a safe place or left with a neighbour at your request.

Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange delivery.

If the status of your order is still showing as ‘order processing’ this means we are still busy getting your order ready for shipment.

Please be aware that during busy periods, this status may show for slightly longer than normal. Your estimated delivery date will appear on your email confirmation and once this has been shipped, we will send you a further email.

You can track your order by logging onto ‘My Account’ or simply following the link via your email confirmation. If your order still hasn’t arrived and your estimated delivery date has passed, please contact our Customer Care Team for further assistance.

If you change your mind about any items purchased, you can return them to us within 30 days of the parcel being delivered to you. All items MUST be unworn and show no sign of wear, as well has having have all 4th & Reckless tags attached.

All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:

-14 days after the day we receive items back from you.

-14 days after the day you provide evidence that you have returned the goods.

Please note you do not have to use these methods and that you are free to use any method of return that you wish.

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UK CUSTOMERS

You can return your 4th & Reckless order FREE via any post office, just follow the below steps:

Step 1: Complete the returns note above and pop it into the parcel with your return. All items must be in their original unused condition.

Step 2: To create a returns label, please visit www.royalmail.com/track-my-return/pick-a-retailer

From here, you will be able to insert your information, which will then provide you with a returns label. You can either print the label off and attach it to your parcel or you can generate a QR code instead to show at your local post office.

Step 3: Take your parcel into any post office - Don’t forget to keep your proof of postage until your return has been processed.

Step 4: Wait for your return to be received at our warehouse. Once we have your item(s) please allow up to 14 working days for us to process your refund.

Step 5: Once we’ve completed your return, we’ll send you an email letting you know whether a refund has been processed. This is usually done within 1 working day of receiving your return to our warehouse.

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EU & INTERNATIONAL CUSTOMERS

Unfortunately, our international returns are not free at the moment, so the return shipping fee will need to be paid by you. Once we’ve completed your return, we’ll send you an email letting you know whether a refund has been processed. Refunds may take up to 14 working days to show in your account.

Please use a postal service of your choice and address your return to:

4th & Reckless
Units 1-3 Orion Park
Orion Way
Crewe
CW1 6NG
United Kingdom

Don't forget to keep your postage receipt in case your return gets lost on its way back to us.

Once you change your mind, you can return your items to us, provided:

Items must be unworn and must have no stains or make up marks. Shoes should be returned unworn within the original shoe box. We recommend shoes are tired on indoors so they show no sign of wear.

Items must have all 4th & Reckless tags attached and be returned in its original condition.

Please ensure, you obtain proof of postage just in case your order is lost on its way back to 4th & Reckless. Failure to do so may result in us not being able to process your return.

Please note, we reserve the right not to refund you if you return items to us outside the terms of our returns Policy.

It will take up to 10 working days for your parcel to be returned to 4th & Reckless. We will send you an email once your refund has been processed. If you haven’t heard any communication from us after the 10 working day timescale, please contact our Customer Support Team with your order number and details of the items returned.

If you've returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

If you are a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This does not apply to items that have been worn or used, pierced jewellery, swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

To exercise the right to cancel, you must inform 4th & Reckless of your decision to cancel the contract by contacting our Customer Support Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order.

You must then return the items to us. You can use your own method of return and returning the items to:

4th & Reckless

Units 1-3 Orion Park

Orion Way

Crewe

CW1 6NG

United Kingdom

We will refund to you the full price you paid for the item and part of the delivery charges that you paid up to an amount equivalent to our most common and cheapest delivery method available. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.

We’re sorry if we have made a mistake with your refund. If this is the case, please feel free to get in touch with our Customer Care Team who can help you.

Please be aware there are some factors that may affect your refund amount. This includes the delivery charge or if the goods are faulty. Discounts that were applied at the time of sale but aren’t applicable now can also be affected.

Returned something to us? It can take up to 10 working days to reach our warehouse. We’ll send you an email as soon as we have completed your return.

Your Klarna invoice will be emailed to you by Klarna as soon as your order has been shipped. Your invoice period will be shown on your invoice. Klarna bills are due 30 days after you receive your invoice.

Your right to return items isn’t affected by this invoice period, and you’ll only pay for the item’s you have kept.

If you have returned items that are near your invoice due date, we recommend you contact Klarna for an extension to avoid any late fees or notices. If you have any other issues regarding your invoice, we advise you to contact Klarna directly as 4th & Reckless can’t extend your invoice for you.

You can return any unwanted items back to us within 30 days of delivery. Returned items must be in their original and unused condition. Shoes must be tried on indoors and in the original box.

Unfortunately we do not offer exchanges at 4th & Reckless.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.

Your refund will still go back onto the card used to place the order, as long as the card account is still open. When a card is lost, stolen or cancelled – we can still refund that card!

We cannot refund your order to a different card or payment method.

If you have not received your refund in 10 working days, please contact our Customer Care Team who can chase this up for you.

Once you’ve added your must haves to your bag, you need to click “View My Bag”, enter your discount code into the Promo Code box and click “Apply Code”.

You can then head over to the checkout to complete your order. Your discount will not be added to delivery charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.

You can be assured that shopping with 4th & Reckless is safe!

We’re a member of “Secure by MasterCard” and “Verified by Visa”. They both provide additional security whilst shopping online. Security is very important to us at 4th & Reckless and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe.

Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Klarna is a payment provider which is available in some European countries.

It allows you to pay for the items you love regardless of different sizes and items.

Klarna provides a try before you buy service which can allow up to 30 days before payment is due. This is for UK customers only.

Other countries such as Norway, Denmark, Sweden, Finland and Germany allow up to 14 days for payment.

Klarna can also provide a payment plan of 3 instalments where the cost is split. This means there is a one-part payment at purchase, and two further payments at 30 and 60 days. Again, this is only available to UK customers.

Countries that are eligible for Klarna are:

- UK
- Germany
- Norway
- Sweden
- Denmark
- Finland

Klarna is interest free however, late fee's can apply if you miss your payment date.

You must be 18 or over to use Klarna and have a registered address and bank account. Eligibility may also differ depending on your credit score.

For more information, contact Klarna Support.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

We offer a 20% Student Discount to students who have signed up to Student Beans.

Use our 4th & Reckless Student Discount code at checkout to enjoy 20% off your order. Simply register with Student Beans to verify your student status and get your very own discount code to enjoy all year around.

Please note, discounts are not available on delivery charges, sale items and gift vouchers. Your discount cannot be used in conjunction with any other offer and you can only use one code per order.

We have several payment options available:

Visa, MasterCard, Maestro, American Express, Google Pay, Apple Pay, Maestro, PayPal and Klarna.

You can also pay for your order in any of the following currencies:

Pound Sterling, US Dollars, Canadian Dollars, Australian Dollars, New Zealand Dollars, Euro's, Danish, Swedish & Norwegian Kroner, Hong Kong Dollars, Singapore Dollars, and Swiss Francs.

If your payment has not gone through successfully, you will need to place the order again. We’re not able to restore an order once the payment has been declined.

To help ensure your order goes through, we advise you to check the following:

- Check the details on your account to see if your payment information is correct e.g. billing address or expiry date.

- Make sure your security code is entered correctly. This is the last 3 digits on the back of your card.

- Your card issuer may have declined your card. This could be for various reasons so you’ll need to contact them or your bank directly.

- If you have checked all of the above, we suggest trying another card or payment method.

If you have tried everything possible and are still having issues, please contact our Customer Care Team who can help resolve the problem.

To pay for your order with PayPal, you will need to set up a PayPal account first. It only takes a few minutes to set up and is totally free.

Once you have signed up, your payment details will be saved automatically so you won’t need to re-enter them again.

PayPal is a safe, fast and easy payment option which is used by thousands of companies worldwide.

This only applies to International orders and may not apply to every country.

The prices of the items do not include customs and import duties which will vary from country to country.

You may be required to pay these when you accept delivery of the items from your courier. If you refuse to accept delivery of the items you have purchased, the courier may return the items to 4th & Reckless. In the event this happens, 4th & Reckless may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

USA: USA orders under $800 USD will be shipped DDP (Delivery Duty Paid). This means all relevant import duties and taxes will be included in the product price and the customer should not be subject to further costs. All applicable charges on orders placed over $800 USD must be paid by the customer and we cannot be held responsible for these charges.

4th & Reckless cannot control any customs or import duties applied to your package. 4th & Reckless can’t tell you what the cost will be as customs policies and charges can vary from country to country. If you refuse to accept shipping of the items you have purchased, the courier may return the items to 4th & Reckless.

In the event this happens, 4th & Reckless may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

CANADA: All items purchased under $20 CAD will be shipped DDP (Delivery Duty Paid). This means import duties and taxes under this figure will be included in the product price and the customer will not be subject to further costs UNLESS the order is over $20 CAD.

You wont have to pay anything extra unless you have placed an order over $800 USD.

USA orders under $800 USD will be shipped DDP (Delivery Duty Paid). This means all relevant import duties and taxes will be included in the product price and the customer should not be subject to further costs.

All applicable charges on orders placed over $800 USD must be paid by the customer and we cannot be held responsible for these charges.

If you have any questions, we advise you get in touch with the US Customs & Border Protection Department for more details.

You wont have to pay anything extra unless you have placed an order over $20 CAD.

Canada orders under $20 CAD will be shipped DDP (Delivery Duty Paid). This means all relevant import duties and taxes will be included in the product price and the customer should not be subject to further costs.

All applicable charges on orders placed over $20 CAD must be paid by the customer and we cannot be held responsible for these charges.

If you have any questions, we advise you get in touch with the Canada Border Services Agency (CBSA) who can assist you further.

You wont have to pay anything extra unless you have placed an order over $1000 AUD.

Please note, this figure can vary depending on the value of the parcel.

Australia orders under $1000 AUD will be shipped DDP (Delivery Duty Paid). This means all relevant import duties and taxes will be included in the product price and the customer should not be subject to further costs.

All applicable charges on orders placed over $1000 AUD must be paid by the customer and we cannot be held responsible for these charges.

If you have any queries, we recommend contacting the Department of Home Affairs for more information.

You wont have to pay anything extra unless you have placed an order over $60 NZD.

Please note, this figure can vary depending on the value of the parcel.

Australia orders under $60 NZD will be shipped DDP (Delivery Duty Paid). This means all relevant import duties and taxes will be included in the product price and the customer should not be subject to further costs.

All applicable charges on orders placed over $60 NZD must be paid by the customer and we cannot be held responsible for these charges.

If you have any queries, we recommend getting in touch with the New Zealand Customs Services where you can contact from here.

Sales Tax is charged on items shipped to the United States. If your ordering from the U.S, you will see sales tax applied to your order, which will be correct for the delivery address you have chosen.

The Sales Tax is calculated based on the state rates and the items you are purchasing. We will show you at checkout how much Sales Tax you will be paying on your order.

The Sales Tax shown on your order will be for your default address so this may change if you are to change your address.

You can find out more about Sales Tax by visiting the department of revenue website relevant for the state you are based in.

We tend to re-stock our items every couple of weeks but this can vary. If you have your eye on a particular item, you can sign up for Back In Stock updates. You can do this by clicking on the size which is unavailable and then entering your email. You will then be the first to hear when it is available to purchase again.

It’s always worth keeping an eye on our Back In Stock page too.

On the top right-hand side of our website and on every page, you’ll find our search bar in which you can search for items in particular.

It’s really easy and simple to use, especially when you are looking for something specific. If you're having trouble navigating our website or have a query on an item, please get in touch with us and we will be happy to help.

You can close your account by contacting our Customer Support Team with the following information:

Your full name
Your registered email address
Your billing address
Your date of birth

Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you. To find out what information we hold about you please contact our Customer Support Team.

To reset your password, simply select the Forgotten Password link and you will be sent an email which will explain how you can change your password.

If you are able to sign into your account, select the ‘Edit your Details’ heading and then select the ‘Change Password’ box. A drop down will appear asking you to enter your old password and then select a new password before hitting ‘Save’. Your password will now be updated.

If you are still experiencing issues, please contact our Customer Support Team.

If you want to get up to date with the hottest trends, latest promotions and everything 4th & Reckless make sure to sign up to our newsletter! You can do this by clicking ‘Sign Up’ in the top right hand corner of our website. Pop your email address in and press ‘SIGN UP’.

To unsubscribe to the newsletter, you can do this two ways:

Log into your

4th & Reckless account

and click Newsletter Subscriptions and select Unsubscribe.

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